Sweet Precious Things
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Home > FAQs
FAQs
Q: Can orders be purchased or shipped internationally?
A: Yes. We ship within Australia and worldwide.
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Q: Can purchased items be picked-up?
A: We currently do not offer a service to pick up goods. However, we do ship all parcels as soon as we can.
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Q: How can I track my order?
A: Once order has been shipped, a notification will be sent with the tracking reference number.
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Q: How secure is my credit card and personal information?
A: Our website uses 256-bit Secure Socket Layers (SSL) technology. It enables encryption of important data such as your credit card information and personal details.
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Q: I have an enquiry, feedback or wish to report a problem with the website.
A: Just send a message using the contact form explaining any problems or enquiries you might have and we will get back to you as soon as we can.
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Q: I have completed my order successfully online, but have not received an email confirmation.
A: Check your email account that the confirmation has not been forwarded or marked as Spam or Junk Mail by your Email Client.
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Q: I would like to obtain a refund for a damaged item. How should I proceed to obtain my refund?
A: To proceed with your refund, please send us a message using our contact form indicating which products are faulty along with your contact details and purchase order number.
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Q: If I have a coupon code, how is the discount applied?
A: The Coupon code is applied on the total price of the product item or total price of the order excluding the shipping cost.
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Q: What is GST Inclusive and does it impact me?
A: GST is Australia's Goods and Services Tax. Displayed priced items and delivery charges will have GST applied (post-tax also referred to as GST inclusive). Please note that international shipment will not be charged for GST.
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Q: What is the shipping rate and estimated delivery time for an order?
A: Further details on shipping rates and estimated delivery times are listed in the following table.
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Q: What is the store opening hours?
A: The online store is open 24 hours 7 days a week. Shop at anytime of the day at your convenience.
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Q: What method of payments are available for purchases?
A: There are multiple methods available for payment
  • Via Payment Gateway (accepts Visa or Mastercard)
  • Via PayPal (accepts Paypal accounts, Visa, MasterCard or American Express
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Q: Why a Single Page Checkout?
A: The Single Page checkout offers you fast checkout for your order placement.
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